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Privacy policy

On 25th of May, 2018 the EU's General Data Protection Regulation (hereinafter "GDPR") came into force. The aim of the regulation is to create uniform data protection legislation within the EU and to harmonize the processing of personal data in the EU.

This Privacy Statement provides information to data subjects under Articles 13 and 14 and the data subject's rights under Articles 15 to 22 in accordance with the EU GDPR 2016/679 of Finnish Export Sales House (hereinafter “FESH”), in a transparent and easy-to-understand format.

Protecting your privacy is very important at FESH - we want to keep your personal information secure. On this page, you will find information on how we collect and process your personal information. FESH's personal data will be processed in accordance with this Privacy Statement and applicable law, such as GDPR and national data protection law.

1. Register owner

Finnish Export sales House FESH
Business ID: 1934015-2
Köykkyrintie 38
90450 Kempele
info (at) fesh.fi
+358 407289498
The person responsible for privacy issues is Lauri Karppanen.

2. Establishment of processing personal data and purpose

Customer register

FESH processes personal data in general for customer management purposes, payment control, responding to inquiries and feedback from customers, service and business development, and statistical purposes. Personal information is collected from customers either in connection with registration as a customer or during a customer relationship, or on the basis of other separate consent of the customers. Processing is based on the right to consent in accordance with the Data Protection Regulation Article 6 §a, the contract according to §b or legitimate interest of the data controller in accordance with §f or a third party, such as a customer relationship.

The customer register contains the following personal information:

Personal information: first name and last name
Contact information: address, postal code, city, e-mail, phone number

3. How is the data processed?

FESH processes personal data solely for the purpose for which it was collected and described above. Personal data will not be processed more than is necessary for a specific purpose.

When storing personal information, we comply with statutory retention periods, such as those arising from the Accounting Act.

FESH has taken appropriate technical and organizational measures to protect personal data. Paper documents are stored in good order in locked rooms and the computers and servers in our offices are properly protected. We also have internal policies for the secure processing of personal information.

4. Disclosure of personal data

We will not disclose personal information to third parties unless necessary under applicable law or necessary to establish, file or defend a legal claim.

The service providers used by FESH may have access to the personal data repositories managed by FESH in order for these companies to provide the services requested by FESH. These companies are obliged to comply with the data processing agreements concluded with FESH and to take the necessary technical and organizational measures to protect personal data.

5. Profiling

Personal information is not used for profiling or other automated decision making.

6. Where is your information processed?

Personal data is processed on EU / EEA servers and is not exported outside the EU / EEA area. 

7. Rights of the data subject

You may at any time exercise the following rights with regard to the processing of your personal data:

The data subject's right to access his or her personal data

This includes e.g. the right to be informed whether personal data concerning you are being processed, what personal data are being processed and for what purposes the data are being processed. You also have the right to request that incorrect or incomplete personal information be corrected.

The right to object to the processing of personal data

You have the right to object to the processing of your personal data when your personal data is processed for direct marketing purposes or when the processing is based on a legitimate interest of the controller, such as a customer relationship.

Right to delete data

You can also request the deletion of your personal information when one of the following conditions is met:
- your personal data are no longer needed for the purposes for which they were collected,
- the use of your personal data is based on your consent and you want to cancel your entry consent the processing is unlawful, or
- personal data must be removed from the legal obligation applicable to the controller to comply with.

Please note that in some situations, legal obligations may prevent us from disclosing or deleting your personal information or otherwise prevent you from exercising your rights.

If you have any complaints about how we process your personal information or would like more information, please contact us at any time. We also have a legal obligation to ensure that your information is kept up to date. We encourage you to assist us in complying with this obligation by ensuring that you notify us of any changes by contacting us. The customer may prohibit the use and processing of his data for marketing purposes by contacting customer service by e-mail info (at) fesh.fi. Other contacts must be made in writing and signed to:

Finnish Export sales House FESH
Köykkyrintie 38
90450 Kempele

If you want to make a complaint to a national supervisory authority about the processing of your personal data, you can do so by contacting your local data protection authority (from here, in Finland).


The website of Finnish Export Sales House FESH uses cookies, e.g. tracking site usage and providing targeted personalized content to the site user. In this way, the service can be further developed to be more user-friendly than before. You can block the use of cookies in your browser, but in this case the functionality of the online service may be impaired and some of the functionality of the service may not work at all. The user's web browser will probably accept cookies by default, but the user can also block the use of cookies in their own browser settings. For more information about browser-specific instructions, see your browser's manufacturer's instructions.

We use Google Analytics. Anonymous visitor statistics are based on purely technical information transmitted by your browser and your internet connection, and these statistics do not provide information about the visitor as a person. Google Analytics uses cookies to help us analyze how users use the site. It counts the number of visitors and tells us everything about its behavior - such as the typical length of stay on the site or the average number of pages a user views.
Raporteista selviää, kuinka moni sivuston käyttäjistä vierailee sivustolla tietyllä ajanjaksolla. Google Analyticsin käytön voi halutessaan estää selaimen laajennusosalla.

1. What are cookies?

A cookie is a file that is stored on a computer when a user visits the service's websites. The file contains a small amount of information about what the user is doing during their visit to the service site. The server sends information about the user's activities on the site to the user's own browser. The next time a user visits the same site, the information can be retrieved directly from your own computer instead of the server.

2. Are cookies harmful?

Cookies do not harm your computer, files or the use of the Internet. Cookies are plain text files that cannot contain viruses. In addition, the files are small, so your machine's memory will not be full, even if you allow cookies to be stored on your machine. Cookies also do not allow us to examine the information on the user's hard drive.

3. How can you manage cookies?

You are free to manage and / or delete cookies. Instructions can be found at allaboutcookies.org. You can delete all cookies on your computer, and most browsers can be set to block them completely. However, keep in mind that if you decline cookies, you'll need to reconfigure certain settings each time you return to the site. You may also not be able to use some of the services and features on the Site.

Terms of use

Below are the terms of use of Finnish Export Sales House FESH.

1. Service operation


Finnish Export Sales House FESH (hereinafter "FESH") provides export education sessions to the customer (hereinafter "Customer") and sells export education material. This means that FESH, as a user, offers Customer the opportunity to make inquiries and contact requests on the website about lectures and education materials.

Requests and inquireies

All requests are made on the website itself by selecting one or more lectures or education material for which you want more information. Upon Customer's request, FESH will contact you and provide additional information. FESH stores Customer's customer information to assist him in selecting education session or material. This means that FESH can e.g. market their services and education session, send newsletters and other targeted messages, and collect and analyze information.

Content of the lecture and course material

FESH provides Customer with the most detailed information possible on the website lectures and education materials so that FESH can help Customer become a customer as much useful information as possible. However, FESH disclaims any responsibility in this regard, as in some cases there may be a lack of information or changes in lectures and education materials.

If Customer has any questions about lectures, education materials or other questions, he or she can contact FESH by sending an e-mail to info (at) fesh.fi or by calling 040 728 9498.

2. Prices and invoicing

Unless otherwise agreed in writing, the prices of the Service and related additional services are determined in accordance with FESH's valid price list. Prices are subject to statutory VAT, unless otherwise stated. The price of the service is determined by the start of the subscription period.

If Customer's payment is delayed for more than 14 days, FESH has the right not to deliver the export lectures and / or export education materials ordered by Customer and, if necessary, has the right to charge statutory interest for delayed payments, as well as a reasonable reminder fee. If the overdue payment has not been made despite the demand for payment, the receivable is transferred to the collection agency for recovery.

3. Customer responsibility

By accepting the terms, Customer undertakes to comply with the terms of use of the FESH Service. Once Customer has made a request through the Service, FESH will send a confirmation message to the email address provided by Customer has stated in the request, which also included his contact and customer information as well as any other information.

It is Customer's responsibility to ensure that the information provided in the request is correct and up-to-date and that he or she keeps the information up to date. If the information provided by Customer proves to be incorrect or otherwise incomplete, FESH has the right not to provide the Service. It is also Customer’s responsibility to ensure that his or her login information is stored securely and is not disseminated.

As a user, you do not have the right to use FESH's trademark, reputation or company name other than as required to use the Service.

Customer may not disclose the export education material purchased to third parties without FESH's permission.

4. Service rights

All intellectual property rights in the Service, its content, features and functionalities, and any subsequent changes thereto, are the sole property of FESH or its licensors. Customer receives a limited non-exclusive right to use the service in its own internal business in accordance with the Agreement and the Terms and Conditions. Copying, forwarding, distributing or using the Service and its content or portions other than in accordance with these Terms and Conditions is strictly prohibited.

5. Management of personal data and data protection

6. Deletion of customer personal information

If Customer wishes to delete his personal data, he must notify him by e-mail to info (at) fesh.fi.

7. Business secrets

FESH and Customer undertake to keep the attention received by the other party's trade secrets and other confidential information understandable and data confidentiality. FESH has the right to use Customer's name and logo in reference use, unless Customer has expressly prohibited it.

8. Change

FESH hereby disclaims all liability to the extent permitted by applicable law to the extent of direct and indirect costs incurred by customers or any third party consequential damages and / or losses or damages related to the use or obstruction of the Service, regardless of how the damage occurred and whether the damage has occurred negligence, breach of contract or any other cause.

The limitation of liability mentioned in this section does not change or limit Customer's rights as a consumer and does not exclude or limit liability to the extent that the applicable legislation does not allow it.

If any provision of these Terms is held to be unlawful, incorrect or unenforceable for any other reason, that provision shall be deleted nor does it affect the validity or enforceability of other clauses in the Terms.

These terms and conditions have been drawn up and must be interpreted in accordance with Finnish law.

9. Settlement of disputes

If a dispute arises between FESH and Customer arising from these terms or for any other reason,
the parties must first try to resolve the situation by agreement. If the parties fail to reach an agreement, the dispute may be settled by the General Board of Appeal of Finland, to the extent
as the board is competent to investigate the matter. Otherwise, the dispute will be settled in a general court in Finland.

Even if any provision of this Agreement is held to be invalid, illegal or unenforceable, it will not affect the validity of any other provision of this Agreement, but will remain in full force and effect.

Kempele, march 19th, 2020

Information from us

Köykkyrintie 38
FI-90450 Kempele

+358 40 728 9498
info (at) fesh.fi

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